Bookings´general terms and conditions
The client will receive a confirmation of their reservation by e-mail, with a number that will identify it (locator), and all the data related to it. The transaction will be carried out in EUROS, whatever the origin of the client. The stipulated prices include VAT, and correspond to the total price of the requested stay at the time of reservation being it the one that you will have to pay.
Modification and cancellation policy
The client may modify and / or cancel their reservation free of charge up to 30 days before the arrival date. If the client modifies or cancels between 30 and 14 days before arriving, the establishment will charge 50% of the reservation. If the client modifies or cancels with less than 14 days before arrival, the full price of the reservation will be charged.
If the client does not show up, the establishment will charge 100% of the reservation.
Payment of the reservation
All reservations will be guaranteed by credit card.
No amount will be charged to the credit / debit card -except for special offers-, until the day of arrival.
Entry / check in:
The Villas are available from 2:00 p.m. on arrival day and until 12:00 p.m. of departure day. Although the reservation is guaranteed, if the client wishes to enter before this time or after 6:00 p.m., please inform reception before arrival.
Departure / check out:
The client must leave the room before 12:00 h. on the day of departure.
Late Check Out
Upon arrival, the client may ask at reception for a late check out. Reception will inform about the possibility according to availability and the cost of this service.
People with reduced mobility:
We have a 100% accessible villa adapted for people with reduced mobility.
Damages to the Villas:
We reserve the right, and you hereby authorize us to charge your credit or debit card for any damage to the villa during your stay, (including cleaning specialists if necessary) or for any missing items when you have left.
Smoking is strictly prohibited inside the house/ villa. Each villa has a private garden/terrace, where you can do it.
The cost of special cleaning for non-compliance will be € 300 which will be charged to the customer’s card.
The Villas of Finca La Emperatriz have free outdoor parking for their clients.